Returns & Exchanges

At Cheers Wine Merchants, we want you to be completely satisfied with your purchase. If your bottles arrive damaged or do not meet our quality standards, we offer a straightforward return process to ensure your cellar remains perfectly stocked.

Return Process

• 1.
  Notify Our Team

  Contact our customer service team within 14 days of delivery with your order number and details of the vintage you wish to return.

• 2.
  Secure the Package

  Ensure the bottles are unopened and placed back into their original protective transit packaging to prevent breakage during the return journey.

• 3.
  Arrange Collection

  We will provide a prepaid shipping label or schedule a specialist courier to collect the wine from your preferred address at a convenient time.

• 4.
  Receive Refund or Replacement

  Once our sommeliers inspect the returned stock, we will issue a full refund to your original payment method or dispatch a replacement bottle immediately.